Shipping policy

Southern California plant delivery

We deliver across Ventura, Los Angeles, Orange, San Diego and Riverside counties, including Palm Springs. Delivery eligibility and charges are confirmed for your address before payment. For other locations, email hedgesupply@gmail.com before ordering.

Delivery by our team

Most orders are delivered directly by our team. We coordinate arrival using your order email and phone number. Our own-team deliveries do not have parcel-carrier tracking numbers.

Allow 2–14 business days. Weather, plant availability, access and route scheduling may affect timing; we will contact you if your order needs an updated delivery estimate. If we cannot meet the promised delivery window, we will ask you to agree to a revised date or offer cancellation with a full refund for the undelivered order. If you need a fixed date, contact us before ordering.

Delivery charges

Delivery costs $40 for eligible orders below $349. Orders of $349 or more qualify for free delivery within our service area. The threshold uses the merchandise subtotal after discounts, before tax. Installation is excluded. If checkout does not offer delivery for your address, email hedgesupply@gmail.com with your city, ZIP code and plant list before ordering.

Preparing for arrival

We are an online store with no walk-in storefront or customer pickup. Provide an accurate address, a reachable phone number and any gate or access instructions. Tell us about stairs, narrow access, slopes and unloading restrictions before scheduling. Keep the agreed unloading area accessible.

Installation

Plant prices do not include installation. Installation is optional and separately quoted, with a written scope and schedule agreed before booking. The plant delivery window does not guarantee an installation date.

Questions or damaged items

Email hedgesupply@gmail.com with your order number. Report damaged, missing or incorrect items within 48 hours of delivery with clear photos. See our return and refund policy for details.