Refund policy

Returns and plant concerns

We do not accept change-of-mind returns of living plants. Please report damaged, missing or incorrect items as soon as possible, preferably within 48 hours of delivery, to hedgesupply@gmail.com with your order number and clear photos so we can investigate promptly.

Plant height, shape, fullness and color vary naturally. This does not excuse delivery of damaged or incorrect plants. We will review the issue and provide an appropriate remedy, which may include replacement, a refund, or store credit if you agree. Any refund owed by law will not be restricted to store credit.

Contact us before returning plants. We will provide instructions; do not bring plants to a residential address. Repotting or installation may affect our ability to assess damage, but does not remove rights you have under applicable law.

Delivery delays and unavailable items

If we cannot meet the promised delivery window, we will request your agreement to a revised date or offer cancellation with a full refund for the undelivered order. If an item cannot be supplied, we will refund that item; substitutions require your approval.

Installation and maintenance

Services are quoted separately. The written scope, charges, schedule, cancellation terms and any legally required cancellation notices are provided before booking. An inquiry does not authorize work or recurring charges.

This policy does not limit any rights or remedies provided by applicable law.